Intercom is a customer messaging platform that combines live chat, chatbots, help center, and product tours. It helps businesses engage website visitors, support customers, and drive conversions through targeted messaging.
Cursive enriches Intercom with visitor identity and company data before they even start a chat. When a visitor opens the Intercom widget, your support and sales teams already know who they are, what company they represent, and what pages they viewed, enabling faster, more relevant conversations.
When a visitor is identified by Cursive, here is exactly how that data maps into Intercom. No manual entry, no copy-pasting between tabs—just clean, structured records ready for your team to act on.
| Cursive Field | Intercom Field | What Happens |
|---|---|---|
| Identified Visitors | Intercom Contacts | Cursive-identified visitors are created or updated as Intercom contacts with name, email, and traits. |
| Company Profiles | Intercom Companies | Visitor company data creates or updates Intercom company records, linking contacts to accounts. |
| Visitor Events | Intercom Events | Page views and intent signals are sent as Intercom events for triggering automated messages. |
| Engagement Scores | Intercom Custom Attributes | Visitor engagement scores become Intercom custom attributes for segmentation and routing. |
Need a field that is not listed? Explore the Cursive platform to see every data point we capture, or reach out to our team for custom mapping.
Connecting Cursive with Intercom unlocks workflows that save hours every week and make sure no qualified lead slips through the cracks. Here are some of the most popular automations our customers set up on day one.
Before a visitor opens the chat widget, Cursive has already identified them and sent their name, company, and browsing history to Intercom. When they start a conversation, the agent sees full context immediately, no need to ask "What company are you with?"
Use Cursive engagement scores in Intercom to trigger proactive messages. When a visitor from a target account views the pricing page for the third time, Intercom automatically sends a personalized message offering to help, with the visitor's name and company already known.
Configure Intercom routing rules to send conversations from Cursive-identified enterprise visitors directly to your sales team. Smaller companies go to self-serve support. Engagement score and company size determine which queue handles each visitor.
These are just the starting point. With Cursive's visitor identification data flowing into Intercom, you can build any workflow your revenue team needs.
Getting Cursive and Intercom connected takes just a few minutes. Follow the steps below, and your team will have enriched visitor data flowing into Intercom before your next coffee break.
In Cursive, navigate to Integrations and select Intercom.
Authenticate with your Intercom account using OAuth or paste your Intercom API access token.
Map Cursive visitor fields to Intercom contact attributes (name, email, company, custom attributes).
Configure which visitor events to send to Intercom (page views, identification, intent signals).
Test by visiting your site and checking that the Intercom contact record shows Cursive-enriched data.
Need help getting set up? Our team can walk you through the entire connection process during a free audit call. We will also review your current stack and recommend the highest-impact automations for your team.
Yes. Cursive data enriches the contact record that Fin accesses. Fin can use company attributes and engagement scores in conversation routing and handoff logic.
Yes. Cursive custom attributes and events can trigger Intercom Series (automated message sequences). Target visitors by engagement score, company size, or specific page views.
No. Cursive matches on email address. If a contact already exists in Intercom, Cursive updates the existing record with new data instead of creating a duplicate.
Intercom charges based on active contacts. Cursive-identified visitors who are created as Intercom contacts count toward your active seat/contact limits. Use filters to only sync visitors likely to engage.
Yes. Cursive custom attributes and company data appear in Intercom reporting. Segment conversations and performance metrics by company size, industry, or engagement score.
Have a question that is not answered here? Check our pricing page for plan details or book a free audit to speak with our team.
Start identifying your website visitors and routing enriched data into Intercom in minutes. No credit card required for the free audit—just real insights about the companies already visiting your site.
